SUSHI TEI REWARDS

FAQ

OVERVIEW

Q: What is Sushi Tei Rewards?
A:
Sushi Tei Rewards is a card-less membership programme introduced to reward regular customers with exclusive privileges and benefits whenever they dine at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel).

Q: What will happen to my existing Sushi Tei Membership card?
A:
The Sushi Tei Membership card will be replaced by a card-less membership programme. Accordingly, your existing Sushi Tei Membership Card will no longer be valid.

Q: What will happen to my existing Sushi Tei Membership?
A:
Your existing Sushi Tei Membership will continue under Sushi Tei Rewards programme until your existing membership term expires. To enjoy rebate and earn ST$, please provide your NRIC/FIN number upon payment of your bill. To redeem your ST$/e-vouchers, simply present your photo ID with NRIC/FIN numbers in person for verification at the point of redemption.

*Please note that the Member ID will be changed to mobile number in 2019, in line with PDPA Advisory Guidelines. Do update your mobile number via the Sushi Tei Rewards portal at (membership.sushitei.com).

Q: What will happen to my existing Sushi Tei Points?
A:
You may continue to redeem your existing Sushi Tei Points for e-vouchers until 2 Dec 2018, after which, unexpired Sushi Tei Points will be automatically converted to ST$ at a one-time preferential rate of 250 Sushi Tei Points = ST$1. (e.g. 888 Sushi Tei Points = ST$3.55).

Q: What will happen to my existing Sushi Tei e-vouchers?
A:
You may continue to redeem your existing Sushi Tei e-vouchers until they expire.

Q: What are the benefits and privileges of being a Sushi Tei Rewards member?
A:

• New members will receive a welcome gift of ST$80 credited to their Membership accounts upon sign-up, which shall be available for use immediately.
• Existing members will receive a renewal gift of ST$60 credited to their Membership account at the point of renewal, which shall be available for use immediately.
• Members shall earn a 10% rebate (or 20% rebate during their birthday month) in the form of ST$ on their nett bill amounts (applicable for both dine-ins and takeaways) at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel)*
• ST$ earned can be used to offset against their next bill (for dine-in or takeaway) or be used to redeem exclusive Sushi Tei merchandise.
• All members shall receive regular updates on exclusive Sushi Tei deals and promotions and special invites to members-only events.

*Does not apply to promotional items, delivery orders or reservations or food orders made via third party platforms. Rebates will be calculated based on the nett bill amount for food and beverage only. Nett bill amount refers to the amount payable after redemption of ST$ (if applicable) and the application of all relevant discounts, vouchers and coupons and before service charge and any applicable taxes. No rebates shall be awarded on payment for any Sushi Tei membership or renewal fees and/or purchase of Sushi Tei vouchers. Redemption of ST$ shall not be combined with other promotions, discounts, privileges/membership cards and/or voucher/e-voucher payment, unless otherwise stated.

NEW MEMBERSHIP SIGN-UP

Q: How much does the Sushi Tei Rewards membership cost?
A:
There is a one-time membership fee of S$68 (inclusive of GST). Upon successful sign-up, new members shall receive a welcome gift of ST$80 credited to their membership accounts which can be used immediately to offset their bill.

Q: How do I sign up as a member of Sushi Tei Rewards?
A:
You may sign up online via the Sushi Tei Rewards portal (membership.sushitei.com).

Q: What is the minimum age required to apply to be a Sushi Tei Rewards member?
A:
Applicant must be at least eighteen (18) years of age at the point of application.

Q: How do I pay for the Sushi Tei membership application?
A:
Payment can be made in cash or by any other payment modes accepted at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel).

Q: What is the validity of the Sushi-Tei membership?
A:
The Membership Term is valid for one (1) year from the date of Activation, extended till the end of the month of Membership expiry in the following year. (e.g. If the activation is made on 2 January 2018, the membership term will expire on 31 January 2019.)

Q: Where can I check the expiry date of my membership?
A:
To check your membership expiry date, visit the Sushi Tei Rewards portal at (membership.sushitei.com) or enquire at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel).

MEMBERSHIP RENEWAL

Q: What are the fees for renewing my membership?
A:
A renewal fee of S$40 (inclusive of GST) is applicable, and you will receive ST$60 credited to your membership account at the start of your new membership term.

Q: How do I renew my membership?
A:
Renewal of membership can be done at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel).

Q: How do I pay for the membership renewal?
A:
Payment can be made in cash or by any other payment modes accepted at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel).

Q: Can I renew my membership before expiry?
A:
Yes, your membership can be renewed within one (1) month prior to expiry. However, your new membership term will only start after your current membership term ends.

Q: Can I still renew my membership after it has expired?
A:
Yes, you can still renew your membership after its expiry. The new membership term will start from the date of renewal (i.e. if your membership expires on 31 January 2019 but is renewed only on 2 March 2019, your new membership term will commence on 2 March 2019 and expire on 31 March 2020.)

SUSHI TEI REWARDS PORTAL

Q: Where do I update my personal particulars?
A:
To update or view your personal particulars, please log in to your account via the Sushi Tei Rewards portal at (membership.sushitei.com).

Q: How do I login to the Sushi Tei Rewards portal?
A:
Login ID: *NRIC/Passport No./FIN No.
Password: Password used at sign-up

*Please note that the Login ID will be changed to mobile number in 2019, in line with PDPA Advisory Guidelines. Do update your mobile number via the Sushi Tei Rewards portal at (membership.sushitei.com).

Q: What if I forget my password?
A:
To reset your password, visit the Sushi Tei Rewards portal at (membership.sushitei.com) and click on “Forgot Password”. Follow the instructions to reset your password.

EARNING & REDEMPTION OF ST$

Q: What are ST$?
A:
Members earn rebates in the form of ST$ on their dining bills (for both dine-in and takeaway) at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel), that can be used to offset their next dining bill or to redeem exclusive Sushi Tei merchandise.*

Q: How do I earn ST$?
A:

• Earn 10% rebate in the form of ST$ on your nett bill (dine-in or takeaway)* at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel).
• Earn 20% rebate in the form of ST$, on the nett bill, over unlimited visits during your birthday month.

*Does not apply to promotional items, delivery orders or reservations or food orders made via third party platforms. Rebates will be calculated based on the nett bill amount for food and beverage only. Nett bill amount refers to the amount payable after redemption of ST$ (if applicable) and the application of all relevant discounts, vouchers and coupons and before service charge and any applicable taxes. No rebates shall be awarded on payment for any Sushi Tei membership or renewal fees and/or purchase of Sushi Tei vouchers. Redemption of ST$ shall not be combined with other promotions, discounts, privileges/membership cards and/or voucher/e-voucher payment, unless otherwise stated.

Q: Can I earn ST$ for takeaway items?
A:
Yes, ST$ can be earned on both dine-in and takeaway orders, with the exception of delivery orders and orders via third party platforms.

Q: How are ST$ calculated?
A:
10% or 20% rebates (during members’ birthday months) in the form of ST$ will be earned on your nett bill amount for food and beverage only (before service charge and taxes), rounded to the nearest $0.01.

Q: How do I check my ST$ balance?
A:
To view your ST$ balance, visit the Sushi Tei Rewards portal at (membership.sushitei.com) or enquire at any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel).

Q: Do I have to be present to earn or redeem ST$?
A:
Yes, you must be present to earn / redeem ST$. You are also required to present your photo ID for verification purposes at the point of payment for redemption of ST$.

Q: How do I redeem ST$?
A:
ST$ accumulated can be redeemed to offset against the total dining bill on your next visit to any Sushi Tei restaurant in Singapore (excluding Hokkaido-ya and Sushi Tei Jewel). ST$ can also be used to redeem exclusive Sushi Tei merchandise, subject to availability.

Q: Are there any exceptions where ST$ cannot be redeemed?
A:
ST$ accumulated cannot be exchanged for cash or used to purchase Sushi Tei vouchers/e-vouchers. ST$ cannot be used to offset membership application or renewal fees.

Q: Can I redeem ST$ for cash?
A:
No, ST$ cannot be exchanged for cash or Sushi Tei vouchers/e-vouchers.

Q: Are ST$ refundable?
A:
No, all redemptions of ST$ shall be irrevocable, irreversible and shall not be refunded or transferred back to a member’s account under any circumstances whatsoever.

Q: Are ST$ transferrable?
A:
No, ST$ are non-transferrable and cannot be combined with other memberships. Only one membership can be used per transaction.

Q: Will ST$ expire?
A:
Yes, ST$ credited during each membership term will expire three (3) months after the expiry of that membership term, and there will be strictly no extension of time for redemption. Any ST$ which has not been redeemed within three (3) months after the expiry of the membership term shall be deemed forfeited.